Auto Ship FAQ
Select from one of these Frequently Asked Questions:
Do you have a required number of shipments to get the discounted price?
Can I change the items on my Auto Ship?
What does "Don't Wait Order Now" do?
Is my price locked in?
How do I adjust my frequency or shipping date?
Why is the free shipping not applying to my order?
Why is my account On Hold?
Why did my order not ship on the date listed?
What is the benefit of the Auto Ship program?
Receiving too much food?
Need to update your Payment Method?
Do you have a required number of shipments to get the discounted price?
We
do not have a required number of shipments. You can simply set up your account
and free shipping will be applied automatically to your order of $49 or more when
it processes.
Can I Change the items on my Auto ship?
You
can change the quantity, add, and remove items from your Auto Ship. If you wish
to add items to your next Auto Ship, simply navigate to the product page of the
product you wish to add and click the “Add to Auto Ship” package icon to the
left of the product you want. This product will be added to your next scheduled
Auto Ship. If you’d like assistance, please contact Customer Care at 1-800-865-1077
or click here to fill out our contact
form and
a representative would be more than happy to assist you!
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What does "Don't Wait Order Now" do?
This
button will load your Auto Ship order into your cart so that you may proceed to
checkout and place your Auto Ship order today. The free shipping will still be
applied if your order is over $49 and your next Shipping Date will
automatically be reset.
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Is my price locked in?
When
you sign up for Auto Ship, your price is not locked in so your order total may
change. Remember, you are eligible for the current price listed so, if an item
on your Auto Ship account goes on sale, you will get the sale price without
having to contact us!
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How do I adjust my frequency or shipping date?
Go
to “My Account”, click on My Auto Ship and select the Auto Ship you wish to
edit.
Once there, click the “Edit Shipping” button under the Shipping section.
At that point, you can choose if you would like a weekly, monthly or yearly
frequency and choose a specific date for your next order to be processed. Both
your next shipping date and order frequency can be adjusted at any time to suit
your needs.
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Why is the free shipping not applying to my order?
While
you can use and enjoy the conveniences of the Auto Ship program for any order, please note that free shipping will
apply to orders with a product total of $49 or more.
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Why is my account On Hold?
If
your account is on hold, it could be for one of many reasons. We recommend
contacting customer service at 1-800-865-1077 or click here to fill out our contact
form as
soon as possible, because it could mean there were issues processing your
account. We do not want your order to be delayed!
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Why did my order not ship on the date listed?
The
date listed on your Auto Ship account is the date your next order will be
automatically placed. With any order placed on National Pet Pharmacy there is a
one to three business day processing time before your order ships directly to
your door!
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What are the benefits of the Auto Ship Program?
Most
importantly, you will never run out of pet food or kitty litter again. You will
never make a mad, last-minute dash to the store for kibble or cans. Never run
out of important flea & tick preventatives, heartworm or other medications.
Because you’ll know they'll be delivered to your door. That’s the outstanding
convenience of our Auto Ship Pet Food Plan. Plus, you can take advantage of
special Auto Ship Bonus Brand discounts and any order with a product total of
$49 or more will ship for free!
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Receiving too much food?
You
can pause, skip, or reschedule your next shipment at anytime. Simply go to My Auto
Ship in your National Pet Pharmacy account and click on the edit shipping
button. From there, you can choose your
next shipping date or pause until you are ready for it to be processed. If
you’d prefer to skip your next shipment, simply click the Skip Next Shipment
button to the right of the shipping section.
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Need to update your Payment Method?
If
you have received a new credit card or want to change the one you are using,
simply go to My Auto Ship in your National Pet Pharmacy account and click on
the Edit Billing button. Enter your credit card information, click the save
button, and you’ve successfully updated your account!
General Legal Notice:
Food Products - Opened
or partially used food products are not returnable unless a problem exists with
the quality of the product. Since we do not specifically formulate for taste,
smell, consistency, color or other factors unrelated to healthful nutrition,
these factors would not be considered just cause for return of opened or
partially used products.
Risks - The
buyer assumes all risks associated with the use of these goods, whether used
alone or in combination with other products. It is expressly understood that we
are not responsible and will not be held liable for damages and/or injury
caused by the use of any of these products, and that our liability ceases with
prudent manufacture and delivery of these products.
Changes -Because
of our continuing product improvement program, we reserve the right to change,
at any time without notice, the specifications, design and prices, and also
discontinue products without incurring obligations.